Introduction
Worldwide Services is the trading name for Worldwide West 2 East Services Ltd, trading as “WORLDWIDE SERVICES” which is registered in England and Wales under company registration number 07684314. Worldwide Services operates as a Financial Institution – Financial Conduct Authority Reference is 563795.
This privacy policy describes how Worldwide Services collects and uses your personal information. This entails the information you provide on our website, by phone or mobile application. It also describes the choices available to you regarding our use of your personal information and how you can access your personal information.
Please read this carefully as this policy is legally binding when you use our Services as this privacy policy describes how Worldwide Services, collects and uses your personal information
Please note that under its MSB license from the FCA, Worldwide Services can only provide home remittance services. Thus, we do not offer any financial services other than home remittances. We are not financial partners or payment collection partners of companies offering any other products or services. Customers are informed clearly that we only offer remittance services and are advised to acquire products/services from such companies at their own risk. We are not liable for any of their financial losses.
Personal information.
Worldwide Services will collect the following personal information from you when you intend to use our services:
Contact information such as First name, Last name title, email address, home address and contact number.
Evidence of your identity (for example passport, driver’s license, bank statement .etc.)
Billing information such as a credit/debit card number and billing address
Date of birth
Worldwide Services will use this information to
Provide you with the best service possible
Contact you should we need any further information from you.
Improve your online experience and our website/ service
Comply with our legal and regulatory obligations
We also maintain records of your transactions and card and bank details where appropriate.
We may also send you service related email announcements when it is necessary to do so. This would entail, if our service is temporarily suspended for maintenance, or rarely if technical difficulties should arise. You do not have an option to opt out of these emails, these will not be for promotional purposes.
You may provide us with Third party information. Such information could be beneficiary personal information as Recipients’ name, address, phone number, bank account details or email address. When providing this information you confirm that you have been given the authority to do so by the third party. For further information you can contact our customer service team directly.
Sharing Information
We may provide your personal information to companies that provide services to help us with our business activities or offering customer service such as local banks, compliance services or IT. These companies are authorised to use your personal information only as necessary to provide these services.
We may also disclose your personal information in response to lawful requests by public authorities, such examples are police and law enforcement and by law such as to comply with a court order, subpoena, or similar legal process, when we believe in good faith that disclosure is needed to protect our rights, fulfil our legal or compliance obligations, protect your safety or the safety of others, investigate fraud, or respond to a governmental or regulatory request.
The personal information we have collected from you may be shared with fraud prevention agencies who may use it to prevent fraud and money-laundering and to verify your identity. Those who commit fraud can be refused services, finance or employment.
Logged Files
We gather certain information automatically when you visit our website/applications. This information may include IP addresses, internet browser type, operating system, date/time stamp, and/or clickstream data. We do this to improve our website and customer service experience.
Social Media
Our website includes Social Media Links or Features, such as the Facebook Like button which is an interactive program that run on our website to provide specific services (e.g. displaying the news, opinions, music, etc.)
We display personal testimonials of satisfied customers on our website, where you have agreed with a third party review site, (such as Trust pilot) that we may do so.
Updating Your Personal Information
When requested, Worldwide Services will provide you with information about whether we hold any of your personal information. You may request to delete or update your personal information by contacting us.
We will retain your information when and as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact our customer services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and will securely delete your information when we no longer have a need to retain it.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to us via email to enquiries@worldwidesvc.co.uk or write to us to:
WORLDWIDE WEST 2 EAST SERVICES LTD
92A Plumstead High Street, London, SE18 1SL.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Privacy Policy Changes
We may update this policy as and when we deem it fit to do so. We encourage you to periodically review this page for the latest information on our privacy practices. By using our services you are agreeing to our Privacy Policy.